Q: Does the price include set up and delivery?

A: Yes, although additional fees may apply for areas farther out.  Remember prices do not include sales tax.

Q: Do you deliver to other cities?

A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high.  Please call our office for a current quote.

Q: Does the standard 5 hour rental time include your set up time?

A: No. We arrive early to set up so you get the entire rental time to play.

Q: When do you set up?

A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the day before to confirm that someone will be at the party location.

Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?

A: No. The jump should be clean when you get it. All of our units are washed periodically.  Our setup personnel will check to make sure the unit is cleaned out when they setup your rental. During storm season you may find that our units are still wet from the previous rental. Simply let the unit dry out for a few minutes before playing on it. It is not possible for us to dry each unit after every rain, however each unit is rented out so frequently that no unit sits for very long without being dried. Small amounts of leaves, grass, and other debris may be found. If this is a concern let or staff know before they leave and they will climb in to clean it up, or hose it out before your party.

Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.

Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day. If the park requires additional insurance please contact our office by phone or email.

Q: What payments do you take?

A: Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash. Business checks are acceptable in certain situations as well. Personal checks are NOT acceptable, due to the number of returned checks in the past.

Q: What if we need to cancel?

A: Please call our Office as soon the need to Cancel is realized

Q: Do you require a deposit?

A: Yes all orders require a $50 Credit Card deposit, some orders may require a larger deposit depending on the size of the order.

Q:  Is Deposit Refundable?: 

A:  Yes and No. If bad weather conditions exist and are expected to continue into your party time frame, we may cancel the rental at our discretion (depending on the severity of the weather), we will work with you to determine whether or not your party is still going to happen. Light rain is acceptable for setup at your option. Thunderstorms and high winds are usually an indicator that your rental will need to be cancelled or delayed.

Q: How big are the jumps?

A: Most of our jumps are larger than 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump.  The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.

Q: What about the big jumps? Any special requirements?

A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 1100 pounds so we need a clear path with ample room.

Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Q: Can we see a copy of your contract and safety rules?

A: Yes. There is a link in your receipt once you've ordered or you may contact our office.

Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no.  You are not responsible for normal wear and tear on our units.  Seams may develop tears in high traffic areas over a period of time.  If this happens please alert us at once so we can remedy the situation.  If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars.  We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Still have a question? Call or Write: rentals@moonbouncenwa.com  479-212-7639